L’Oréal: Making cosmetics sustainable with generative AI

CRM Management

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25.12.2025

L’Oréal will leverage IBM’s generative AI (GenAI) technology to create innovative and sustainable cosmetic products. The partnership will involve developing a bespoke AI foundation model to supercharge L’Oréal’s Research & Innovation (R&I) teams in creating eco-friendly formulations using renewable raw materials. In turn, this initiative is designed to reduce both...

AI’s dual nature: Genuine innovation amid localised bubbles

CRM Management

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20.12.2025

AI’s growing dominance in the world, whether it be reshaping industries’ workflows or influencing investor portfolios, is redefining how society and economies evolve. Of course, the hype and buzz around AI has been and is...

Study highlights impact of demographics on AI training

CRM Management

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17.12.2025

A study conducted in collaboration between Prolific, Potato, and the University of Michigan has shed light on the significant influence of annotator demographics on the development and training of AI models. The study delved into...

Meta hires and fires AI workers: Behind the contradiction

CRM Management

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12.12.2025

Reports are circulating this week that Meta is cutting approximately 600 positions from its AI division, a move that seems paradoxical given the company’s aggressive recruitment campaign over recent months. The contradiction raises important questions...

Meta beefs up AI security with new Llama tools 

CRM Management

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09.12.2025

If you’re building with AI, or trying to defend against the less savoury side of the technology, Meta just dropped new Llama security tools. The improved security tools for the Llama AI models arrive alongside...

UN calls for ‘urgent’ action over AI’s risk to human rights

CRM Management

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05.12.2025

The United Nations’ (UN) head of human rights has called for all member states to put a moratorium on the sale and use of artificial intelligence systems. UN high commissioner for human rights Michelle Bachelet...

Deep Cogito open LLMs use IDA to outperform same size models

CRM Management

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30.11.2025

Deep Cogito has released several open large language models (LLMs) that outperform competitors and claim to represent a step towards achieving general superintelligence. The San Francisco-based company, which states its mission is “building general superintelligence,”...

Big tech’s $320B AI spend defies efficiency race

CRM Management

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28.11.2025

Tech giants are beginning an unprecedented $320 billion AI infrastructure spending spree in 2025, brushing aside concerns about more efficient AI models from challengers like DeepSeek. The massive investment push from Amazon, Microsoft, Google, and...

Twilio Segment: Transforming customer experiences with AI

CRM Management

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26.11.2025

AI News caught up with Hema Thanki, EMEA Senior Product Marketing Manager for Twilio Segment, to discuss how the company is using AI to transform customer engagement and personalisation. AI is fundamentally reshaping customer engagement...

Huawei Cloud’s broad, open approach wins it Gartner honours

CRM Management

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14.11.2025

The big three cloud providers tend to snap up the majority of hosting honours for containerised workflows. Google, AWS, and Microsoft are the de facto hosting providers, as you might expect, with Red Hat, Alibaba,...